frequently asked questions
About the Brand's Name
Who is Lisette?
In short, she's an interesting figment of our imagination.
Conceived by chief designer Liesl Gibson, the Lisette brand tells the story of a creative woman who travels the world. She collects objects and images during her travels and filters them through her unique aesthetic to create a fresh and contemporary personal style.
Reflecting this style, Lisette fabrics and sewing patterns offer a new perspective for the home seamstress.
Sizing
How are your patterns sized?
All Lisette patterns are designed using Simplicity's standard sizing and fit specifications.
Be sure to measure yourself and view the sizing chart to determine the correct pattern size before placing your order.
Shipping and Returns
What are your shipping and handling charges?
We hate paying shipping and handling charges, too, so we do everything we can to keep these costs down. Charges are based on the number of items ordered and the country to which the order is shipped. For details, see our shipping and handling schedule.
How do you ship orders?
All website orders ship via US Postal Service or UPS. Orders of eight or fewer patterns shipping to addresses in the United States ship either First Class or Priority Mail. Orders of more than eight patterns shipping to addresses in the United States ship via UPS. Orders going outside the United States ship First Class Mail International or Priority Mail International. Allow seven days for delivery to US addresses. Due to customs inspections in the country of receipt, more time may be required for delivery to addresses outside the United States.
When do you ship orders?
Orders are usually shipped within one business day. You will receive an email with a tracking number for your package once your order ships.
What is your return policy?
If you bought a Lisette pattern from a retailer, please contact the store for its return policy. Patterns purchased on this website may be returned within 30 days if accompanied by the sales receipt and if the pattern has not been opened. Prior to making your return, please contact the Lisette design studio to obtain a return merchandise authorization (RMA) number and the correct shipping address.
Website Security and Privacy
How do you treat my personal information?
Like we would want our own treated, of course. We never share the personal data you provide on our website. Additionally, the website offers a secure shopping environment that is in full compliance with the Payment Card Industry Data Security Standard (PCI DSS). The site undergoes regular, rigorous audits to ensure that it remains compliant with the PCI DSS.
Do you have a privacy policy?
Yes. If you're interested in the details, you may review it.
Images
Can you provide images to display in my store or on my website?
We are happy to share images for promotional purposes. Please contact the Lisette design studio with your request.
Sewing Garments for Sale
May I make and sell items from Lisette patterns?
Lisette patterns are sold solely for personal, non-commercial use and are covered by all appropriate copyright and trademark protections. We ask that you not sell items made from Lisette patterns.